Vertu Hyundai Mansfield
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- Based on 79 verified purchases in the last 3 months
Vertu Hyundai Mansfield Verified Purchases
Total Active Purchases:
3191
(Verified: 3191)
Kevin was exceptional on dealing with my purchased car. He has gone above and beyond to have my car in the last minute. Explained and showed me the car thoroughly and has given me lots of options. If you are near Mansfield and wanted a car, would recommend Vertu Hyundai Mansfield.
Hello Gregg,
We're delighted to hear that Kevin provided such a great experience for you! We appreciate his attention to detail and willingness to help you find the right car. Thank you for choosing Vertu Hyundai Mansfield!
Kind regards, Matthew.
My experience at Vertu Hyundai Mansfield could have been better because i’ve Been trying to get in contact about not getting my £99 refundable deposit back for a few weeks, still haven’t had chance to talk to a manager or anything. was told they would ring me back. initiated a charge back so i wasn’t out of pocket.
Hello Ethan,
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth.
Kind regards, Matthew.
I'd suggest Vertu Hyundai Mansfield to a friend because friendly staff and everything explained clearly no hidden details
Hello Debbie,
Thank you for taking the time to share your positive experience with us! We're really glad to hear that our team at Vertu Hyundai Mansfield provided you with a great service, being friendly and transparent about all aspects.
Kind regards, Matthew.
The initial experience was good however there have been some let downs. Test drive was poor as it was all in traffic and barely any charge in the car was limited to its features which wasn’t good.
The Aftercare has lacked in communication. Having to chase my own emails after the sale. Before the sale they were answered fairly quick and happy. It started from when the sales Manager introduced himself which was great and friendly, gave the option of a service plan which I wanted to think about because I was spending a lot of money to begin with. The manager said that if it’s too expensive to call and they can work something out. Told we had 7 days to make decision so I called on the Friday after to find out the deal. Told they will get back but didn’t. Chased with another email with another question regarding a mark on the car. This was missed and only replied about getting back in touch regarding the service plan. Still have a mark on my door which Craig who spoke to me on the phone regarding this questionnaire kindly begun helping with. I was told in the email that the manager was away and waiting for them to come back, but had no idea why the manager would say or mention about the price of the service plan. I was disappointed in the lack of internal communication.
Hello James,
Thank you for sharing your feedback with us. Sorry to hear that our test drive experience didn't meet your expectations and that there were issues with aftercare communication. please reach out to our digital customer experience team at digitalcustomerexperience@vertumotors.com with reference number VM3JE0108 and we shall look into this for you.
Kind regards, Matthew.
The staff at Vertu Hyundai Mansfield were good because they were helpful and we're happy to accommodate our wishes.
Hello Simon,
Thank you for taking the time to share your positive experience with us! We're really glad to hear that our team was able to provide the help and support you needed, and we're glad we could accommodate your wishes.
Kind regards, Matthew.
The staff at Vertu Hyundai Mansfield were good because they explained things for us. Took the time to answer all our questions.
Hello Ana-Maria,
Thank you so much for taking the time to share your positive experience with us! We're truly happy to hear that our team took the time to explain everything clearly and answered all your questions, making you feel supported throughout the process.
Kind regards, Liza
Contact
Location
Hours
Closed
Sunday
Closed
Monday
9:00am - 6:30pm
Tuesday
9:00am - 6:30pm
Wednesday
9:00am - 6:30pm
Thursday
9:00am - 6:30pm
Friday
9:00am - 6:30pm
Saturday
9:00am - 5:00pm
